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  1. We appreciate any general comments or suggestions you might have for improving the site. Answers to the most common questions we receive can be found on our FAQ page. However, if you are still unable to find what you are looking for we will be happy to assist you.

  2. If you have a problem with a current or past reservation please call our customer support team at the toll-free number listed on the confirmation email you received. If you lost or never received your confirmation email be advised that we answer all inquiries within 48 hours when they concern the following:
    • A current or past reservation.
    • Difficulties making a reservation.
    • Reservation changes.
    • Complications canceling a reservation.
    • Please do not request a reservation cancellation through email.
      CANCELLATIONS REQUESTED VIA EMAIL ARE NOT GUARANTEED
  3. When contacting us about a reservation, please include the following:
    • Confirmation Number
    • Arrival and Departure Dates
    • Telephone Number
    • Please DO NOT include credit card information.

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